Did you know that the average person voices a complaint 15 to 30 times in a day? Multiply that number by the number of staff in your office — you’re listening to hundreds of complaints every single day! Imagine what your UPbook practice could accomplish if you had that time free for other things.

Ignorance is bliss right?

What happens when you have 2 pet owners checking out, 1 new owner comes in to pick up food, and suddenly 2 calls come in at the same time?