---
title: Route Calls Away From Your Veterinary Front Desk
description: What happens when you have 2 pet owners checking out, 1 new owner comes in to pick up food, and suddenly 2 calls come in at the same time?
image: https://blog.upbook.com/hubfs/route-calls-away-from-your-veterinary-front-desk-min.jpg
---

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# Route Calls Away From Your Veterinary Front Desk

![Veterinary Front Desk - UPbook](https://blog.upbook.com/hubfs/route-calls-away-from-your-veterinary-front-desk.jpg "Veterinary Front Desk - UPbook")

 Nov 3, 2019 10:52:36 PM / by [Michael](https://blog.upbook.com/author/admin)

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What happens when you have 2 pet owners checking out, 1 new owner comes in to pick up food, and suddenly 2 calls come in at the same time?

**Chaos...poor service...frustrated clients...frustrated team members...negative reviews.**

Your veterinary Front Desk has become **the key constraint for your practice**.

So how do you fix a constraint?

**You must "off-load" the bottle neck area.**

In otherwords, you must remove the non-necessary work from this area (in this case your Front Desk).

A clever method of doing this is through [routing all your prescription refill calls to a specific Pharmacy voicemail box](https://www.upbook.com/).

This pharmacy voicemail message would be for example:

"Thanks so much for calling! Just leave your name, pets name, and prescription refill request, and we will call you as soon as ready!"

**Instantly you have removed the non-critical calls from the Front Desk** freeing them for their important job of client service and scheduling new and existing client appointments.

This is just one of the exciting features you can do with UPbook Phones :)

If your phone system if over 2 years old, and you would like to upgrade your phones for FREE, **while cutting your phone bill in half**, schedule a brief demo of [UPbook - the fully customized veterinary phone platform](https://www.upbook.com/)!

[Click here to learn more!](https://www.upbook.com/)

[The Ultimate Formula for Receptionist Phone Greetings](https://blog.upbook.com/the-ultimate-formula-for-receptionist-phone-greetings)

[Using the Concept of Social Proof at the Front Desk](https://blog.upbook.com/using-the-concept-of-social-proof-at-the-front-desk)

 Tags: [Uncategorized](https://blog.upbook.com/topic/uncategorized)

#### Written by [Michael](https://blog.upbook.com/author/admin)

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