---
title: Using the G.R.I.P.E Acronym to Eliminate Complaining in the Office
description: Using the G.R.I.P.E Acronym to Eliminate Complaining in the Office...A compliant like My boss is so stupid, really means I’m smarter than my boss.
image: https://blog.upbook.com/hubfs/using-g-r-i-p-e-acronym-to-eliminate-complaining-in-office-min-1.jpg
---

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# Using the G.R.I.P.E Acronym to Eliminate Complaining in the Office

![G.R.I.P.E Acronym - UPbook](https://blog.upbook.com/hubfs/using-g-r-i-p-e-acronym-to-eliminate-complaining-in-office.jpg "G.R.I.P.E Acronym - UPbook")

 Jan 20, 2020 4:48:01 AM / by [Zuhaib](https://blog.upbook.com/author/z)

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Did you know that the average person **voices a complaint 15 to 30 times in a day?** Multiply that number by the number of staff in your office — you’re listening to **hundreds of complaints every single day!** Imagine what your UPbook practice could accomplish **if you had that time free for other things.**

There are a few main **reasons why someone complains**, and you can remember it with the G.R.I.P.E. acronym. Read on to find out how your UPbook veterinary practice can use it **to redirect that negative energy.**

### **G = Get Attention in Office**

The **most common reason that people complain** is to get attention. Redirect that bad energy at your UPbook practice by **giving the person positive attention** instead of feeding into their complaint. Say an individual is complaining about their kids’ busy schedules. Ask them “So, **what’s going well** with your kids recently?”

### **R = Remove Responsibility**

Complaining also serves as **a way to take the responsibility off of the complainer** themselves. You may have heard statements like these at your UPbook office:

“There’s no way I can get to work on time with the construction.”

Counter it with “**If it WAS possible**, how would you do it?”

### **I = Inspire Envy**

This kind of complaining is **a kind of backhanded brag.** A compliant like “My boss is so stupid,” really means “I’m smarter than my boss.” Counter it by **complimenting the complainer on the opposite trait**, i.e. “I really admire how intelligently you’ve handled \[x situation\].”

### **P = Power**

Complaining is also a way that **people seek power.** Have you ever heard a statement like “Wow, **the boss is making such a poor choice**,” at your UPbook practice? **Redirect that energy** with something like “It sounds like you two have a lot to talk about,” or “It would be interesting to **ask them why they made that decision.”**

### **E = Excuse Poor Performance in Office**

Last but not least, staff members at your UPbook vet clinic may complain **in order to excuse their own poor performance.** To redirect such complaints, simply ask the complainer **how they plan on doing better next time.** They’ll quickly realize that you’re on to their scheme!

Remember that complainers at your UPbook pet clinic **are ultimately seeking attention.** Finding the underlying reason for that allows you to **redirect the negative energy** and turn it into something constructive.

[The Difference Between Front Desk and Front Office Management](https://blog.upbook.com/difference-front-desk-front-office-management__trashed-2)

[3 Front Desk Skills to Wow Your Callers](https://blog.upbook.com/3-front-desk-skills-to-wow-your-callers__trashed-2)

 Tags: [Uncategorized](https://blog.upbook.com/topic/uncategorized), [UPbook](https://blog.upbook.com/topic/upbook)

#### Written by [Zuhaib](https://blog.upbook.com/author/z)

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