We’re in a fascinating time at the moment with so many new regulations and procedures due to COVID. You and your team are probably more exhausted than ever, and you’re likely running short-staffed regardless of the amount of patients you’re seeing. This is a slippery slope that can cause your team to suffer from burnout. Plus, if you’re a woman physician, unfortunately you are more prone to suffering from burnout.

It’s safe to say that the COVID-19 pandemic has caused stress for many people. You and the members of your UPbook veterinary practice’s team are no exception. And since stress can have serious long-term health effects — high blood pressure, skin problems, poor circulation, even heart disease — it’s important for you to manage stress properly.

We’ve all had major changes to the ways we’re doing business — your UPbook veterinary practice is no exception. Whether you’re operating with a curbside service, telemedicine, or some other modified service, communicating with your clients is as important now as it ever was. Customers need to know that you’re open for business, and you can’t over-communicating that fact!

The outbreak of COVID-19 that’s spreading across the globe has impacted economies in huge ways. It’s a safe bet that your UPbook business is also affected, although most veterinary practices are still operational — for now. It’s easy to get bogged down with all of the negativity, but by taking certain steps now, you can not only survive this economic downturn, but thrive.

When was the last time you considered the language your team uses at your UPbook practice’s front desk? You may have a script in place to guide your team members’ phrasing, and that’s good — but remember to be aware of a few common phrases that can usually be flipped for the better.

Everyone knows that when the boss is away, the entire atmosphere at a place of business is different. Your UPbook veterinary practice is no different! What if you could give your entire team an ownership mindset and really get every staff member personally invested in your business’s success?

Did you know that the average person voices a complaint 15 to 30 times in a day? Multiply that number by the number of staff in your office — you’re listening to hundreds of complaints every single day! Imagine what your UPbook practice could accomplish if you had that time free for other things.

Everyone knows that the efforts of your receptionist team make a huge difference in the day-to-day functionality of your business. But how exactly do receptionist responsibilities impact your overall revenue and profit? You might be surprised to learn that the front-desk team has a major impact on your veterinary clinic’s bottom line.

How often do you hold a one-on-one meeting with your UPbook staff members? You might not think of it as an important task compared with everything else you have to do at your practice, but make no mistake — meetings are your ultimate leverage point. If you can have a short meeting with a staff member, and then that staff member goes on to do highly productive work for the next few weeks, that was a high-leverage task for you!

Are you working on building a receptionist training manual? It’s one of the best tools your veterinary clinic can have, both for incoming team members and foundations for maintaining skills training for your existing receptionist team.