Ignorance is bliss right?
Not if you are trying to build and grow a veterinary practice :)
And so a good place to ensure you have full visibility is the key driver of your appointment book.
Yep - you guessed it, this is your Front Desk.
Like your trachea, every single breath (or client) must come through your Front Desk to reach the rest of the practice.
And if you have a hole in it, or something isn't working well, it can choke off the rest of the organization.
And so how do you know if your Front Desk is helping or hindering your growth?
The key for a veterinary practice is call recordings.
Quite honestly, listening to call recordings is a love/hate relationship.
Why? Because it often bursts your idealistic bubble of what kind of service *you think* your clients are receiving.
And this can be painful!
But once you have your call recordings in hand, you can quickly diagnose any issues, share these recordings with your team members, and they can self correct and solve the challenge.
So if you don't have the ability to record, listen to, and take notes on your Front Desk calls...
Then I would highly recommend getting this functionality with your phone system as it represents a significant low hanging fruit opportunity for your practice.
Feeling so passionately about call recordings, we have built this into the core of UPbook, and so with UPbook you are able to listen to calls up to triple speed, save recordings, take notes, and easily share recordings with your team members.
If your current phone system is more than 2 years old, be sure to see a demo of UPbook before you upgrade your phones as UPbook is a cutting edge veterinary phone system at half the cost of your current phone bill while receiving brand new phones for FREE!
Make the Most of Your Veterinary Receptionist Training
Behind the Scenes: A Day in the Life of a Veterinary Receptionist
Veterinary Call Reviews - The Secret To Beating The New Client Benchmarks
