Business of all types are adjusting the way they perform during the COVID-19 pandemic, and veterinary practices are no exception. Every member of your team has a role to play in this new normal, and front desk receptionist duties are as important as ever. Let’s take a closer look at some of the key duties of your front-desk team as we continue to navigate the pandemic together.

You know by now that much of your front-desk team members’ most important work is done over the phone. And a key part of front desk receptionist duties is handling tricky situations with clients. Let’s take a closer look at some common tricky phone situations and how your staff members can best deal with them.

It’s a hurdle that every front desk receptionist faces at one time or another. That busy stretch of a few hours in which everyone is demanding your attention — a customer in the waiting room, another client on the phone, and a coworker from the back office — can be brutal. How do you handle front desk receptionist duties during peak hours without going crazy? Here are four tips to make things a little easier.

We all know that front desk receptionist duties include the “hard” skills like data entry, billing and invoicing, accounting, and telephone skills. What’s harder to come by when hiring an all-star front desk team are the “soft” skills—things like problem-solving capabilities and effective collaboration. Let’s take a closer look at four of the most important soft skills for receptionists: