--- title: Front Desk Receptionist Duties During COVID-19 description: Front Desk Receptionist Duties During COVID-19... Part of front desk receptionist duties will probably include sanitizing the waiting room and front desk. image: https://blog.upbook.com/hubfs/front-desk-receptionist-min.jpg --- [![UPbook-logo-final](https://blog.upbook.com/hs-fs/hubfs/UPbook-logo-final.png?width=535&height=96&name=UPbook-logo-final.png "UPbook-logo-final")](https://upbook.com/) - [Blog](https://www.upbook.com/blog) - [About](https://www.upbook.com/about) - [Login](https://app.upbook.com/) # Front Desk Receptionist Duties During COVID-19 ![Front Desk Receptionist Duties - UPbook](https://blog.upbook.com/hubfs/front-desk-receptionist.jpg "Front Desk Receptionist Duties - UPbook") Mar 23, 2020 3:20:41 AM / by [Zuhaib](https://blog.upbook.com/author/z) - [Tweet](https://twitter.com/share) Business of all types are **adjusting the way they perform** during the COVID-19 pandemic, and **veterinary practices are no exception.** Every member of your team has a role to play in this new normal, and **front desk receptionist duties are as important as ever.** Let’s take a closer look at some of the **key duties of your front-desk team** as we continue to navigate the pandemic together. ### **Explaining Updated Procedures** Just about every veterinary practice **has implemented** **some sort of modified business model** with updates procedures as far as patient care. So, a big part of front desk receptionist duties during this time is **explaining those procedures to customers.** **Many practices have implemented curbside service**, meaning that clients don’t come into the office at all and staff members retrieve patients from the parking lot instead. **(Receptionists themselves are often the employees doing that!)** Telemedicine and hands-free medication pickup are other modes of operation that may fall under front desk receptionist duties. Make sure that **each and every client on the phone understands how things will work** once they pull into the parking lot. ### **Maintaining Sanitation Practices** **It falls to every member of the team** to maintain proper sanitation practices during these strange times. Part of front desk receptionist duties will probably include **sanitizing the waiting room and front desk area,** at least in clinics without a janitorial staff. It’s not convenient, but **maintaining a regular cleaning schedule** is essential right now until this all blows over. If your practice does have a system in which customers enter the clinic to some level, you’ll want to **have proper sanitation practices and tools in place** to keep things clean, like hand sanitizer, gloves, masks, cleaning wipes, etc. **Modify your front desk receptionist duties as necessary** depending on your practice’s particular arrangements. ### **Keeping Customers Calm and Happy** Last but not least, a big part of front desk receptionist duties during the COVID-19 pandemic **is maintaining some semblance of normalcy.** It’s the responsibility of your front-desk staff to keep customers calm and happy, just as it always was — **it just might be a little tougher right now** as we’re all adjusting to a new way of doing things. Have your front desk staff **use the same customer-service techniques that have always worked** to keep customers satisfied. **Front desk receptionist duties have shifted** as veterinary practices navigate this uncertain time. And they’re **an essential part of** **keeping things running smoothly**. It’s safe to say that **our front desk teams are as indispensable as ever!** [**Telehealth: Delivering Care Safely During COVID-19**](https://blog.upbook.com/telehealth-delivering-care-safely-during-covid-19) [**Inviting New Client Callers to Schedule an Appointment**](https://blog.upbook.com/inviting-new-client-callers-to-schedule-an-appointment) Tags: [front desk receptionist duties](https://blog.upbook.com/topic/front-desk-receptionist-duties), [Front Desk](https://blog.upbook.com/topic/front-desk) #### Written by [Zuhaib](https://blog.upbook.com/author/z) [![UPbook](https://blog.upbook.com/hubfs/UPbook-logo-final.png "UPbook")](https://upbook.com/) #### About UPbook - [Book a Demo](https://innovate.upbook.com/upbook-demo-lp) - [Support](https://www.upbook.com/support) - [Contact](https://www.upbook.com/contact) - [Blog](https://www.upbook.com/blog/) - [About Us](https://www.upbook.com/about) - [Login](https://app.upbook.com/) #### Free Resources [Demo: UPbook Front Desk Demo](https://innovate.upbook.com/upbook-demo-lp) [Demo: UPbook Answers Demo](https://innovate.upbook.com/upbook-demo-lp-0) Copyright © 2018-2021 UPbook [Privacy Policy](https://www.upbook.com/privacy-policy)  |  [Sitemap](https://www.upbook.com/sitemap) |  [Terms of Service](https://www.upbook.com/terms-of-service) Use this little footer to reinforce your message about who you are and why people love working with you. 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