We’re in a fascinating time at the moment with so many new regulations and procedures due to COVID. You and your team are probably more exhausted than ever, and you’re likely running short-staffed regardless of the amount of patients you’re seeing. This is a slippery slope that can cause your team to suffer from burnout. Plus, if you’re a woman physician, unfortunately you are more prone to suffering from burnout.
Topics: covid, front desk staff, Front Desk, Tips, UPbook
In today’s uncertain times, it’s important to continue your medical practice’s growth at a steady rate. In order to do that, you need to recognize what may be holding you back. The biggest danger for healthcare practices today is not having 100% of your calls answered.
Topics: Front Desk, Tips, UPbook answers
The more patients you acquire, the more you’ll thrive in your medical practice.
But unfortunately, acquiring more medical patients can be challenging at times.
Luckily, there are proven healthcare marketing strategies that can keep your schedule filled with numerous patients.
Topics: UPbook business, Front Desk, Tips
When we talk about veterinary practices, they often require specific features with respect to management solutions.
Topics: Veterinary Practice Management Software, Veterinary Practice Management, Front Desk, Veterinary, Front Desk Management, Tips
Business of all types are adjusting the way they perform during the COVID-19 pandemic, and veterinary practices are no exception. Every member of your team has a role to play in this new normal, and front desk receptionist duties are as important as ever. Let’s take a closer look at some of the key duties of your front-desk team as we continue to navigate the pandemic together.
Topics: front desk receptionist duties, Front Desk
When was the last time you considered the language your team uses at your UPbook practice’s front desk? You may have a script in place to guide your team members’ phrasing, and that’s good — but remember to be aware of a few common phrases that can usually be flipped for the better.
Topics: Front Desk, UPbook
The Problem:
Topics: front desk receptionist etiquette, Front Desk, Veterinary
Grooming...a great way to fill excess space within your practice, but at a certain point, grooming can become both a distraction and a poor utilization of resources.
Topics: Front Desk, Veterinary, Tips
Emotionally engaging with customers over the Front Desk phone is an invaluable part of your UPbook business’s success. It’s not enough for clients to simply have a need, then have it filled — that doesn’t leave any guarantee of repeat business. In order to secure a customer for life, they need to be bonded with your business from the start.
Topics: Front Desk, UPbook
This is one of the most heart-wrenching questions being asked by veterinary practice owners today.
Topics: Business, front desk receptionist etiquette, Receptionist, Front Desk, Tips
We’re in a fascinating time at the moment with so many new regulations and procedures due to COVID. You and your team are probably more exhausted than ever, and you’re likely running short-staffed regardless of the amount of patients you’re seeing. This is a slippery slope that can cause your team to suffer from burnout. Plus, if you’re a woman physician, unfortunately you are more prone to suffering from burnout.
In today’s uncertain times, it’s important to continue your medical practice’s growth at a steady rate. In order to do that, you need to recognize what may be holding you back. The biggest danger for healthcare practices today is not having 100% of your calls answered.
The more patients you acquire, the more you’ll thrive in your medical practice.
But unfortunately, acquiring more medical patients can be challenging at times.
Luckily, there are proven healthcare marketing strategies that can keep your schedule filled with numerous patients.
When we talk about veterinary practices, they often require specific features with respect to management solutions.
Business of all types are adjusting the way they perform during the COVID-19 pandemic, and veterinary practices are no exception. Every member of your team has a role to play in this new normal, and front desk receptionist duties are as important as ever. Let’s take a closer look at some of the key duties of your front-desk team as we continue to navigate the pandemic together.
When was the last time you considered the language your team uses at your UPbook practice’s front desk? You may have a script in place to guide your team members’ phrasing, and that’s good — but remember to be aware of a few common phrases that can usually be flipped for the better.
Grooming...a great way to fill excess space within your practice, but at a certain point, grooming can become both a distraction and a poor utilization of resources.
Emotionally engaging with customers over the Front Desk phone is an invaluable part of your UPbook business’s success. It’s not enough for clients to simply have a need, then have it filled — that doesn’t leave any guarantee of repeat business. In order to secure a customer for life, they need to be bonded with your business from the start.
This is one of the most heart-wrenching questions being asked by veterinary practice owners today.
