--- title: Handling Front Desk Receptionist Duties During Busy Times description: It’s a hurdle that every front desk receptionist faces at one time or another. That busy stretch of a few hours in which everyone is demanding your attention image: https://blog.upbook.com/hubfs/handling-front-desk-receptionist-duties-min.jpg --- [![UPbook-logo-final](https://blog.upbook.com/hs-fs/hubfs/UPbook-logo-final.png?width=535&height=96&name=UPbook-logo-final.png "UPbook-logo-final")](https://upbook.com/) - [Blog](https://www.upbook.com/blog) - [About](https://www.upbook.com/about) - [Login](https://app.upbook.com/) # Handling Front Desk Receptionist Duties During Busy Times ![Handling Front Desk Receptionist Duties - UPbook](https://blog.upbook.com/hubfs/handling-front-desk-receptionist-duties.jpg "Handling Front Desk Receptionist Duties - UPbook") May 6, 2019 3:35:38 AM / by [Zuhaib](https://blog.upbook.com/author/z) - [Tweet](https://twitter.com/share) It’s a hurdle that every front desk receptionist faces at one time or another. That busy stretch of a few hours **in which everyone is demanding your attention** — a customer in the waiting room, another client on the phone, and a coworker from the back office — can be brutal. How do you handle **front desk receptionist duties during peak hours without going crazy?** Here are four tips to make things a little easier. ### Prioritize It can be easier said than done but **make prioritization a core component of front desk receptionist duties** during rush times. Think about what needs to be done most urgently, and focus on that until moving on to the next most important thing. **Remember:** **customers come first,** so if someone is directly in front of you asking for help, you’ll probably want to address them first. ### Forward-Book Another trick for handling front desk receptionist duties during busy hours is to **forward-book your clients.** That means scheduling their next appointment **as they’re wrapping up their current one.** This way, you have one less responsibility to worry about — there’s no need to cold-call clients to remind them of their next appointment or try to get one scheduled, **because you’ve already done it!** ### Project Positivity Keep this in mind: when you start to appear flustered, **clients will know that you are.** If you appear calm, collected, and in control, **everyone around you will feel the same way!** By projecting an air of positivity and control at all times, even when you’re extremely busy, **you’re helping everyone else to remain calm.** That makes it easier for you to go about your front desk receptionist duties and get through the rush. ### Ask for Help Last but not least, **don’t be afraid to ask for help.** There’s no shame in asking a coworker to help you out during peak hours. You might even ask a supervisor to call other receptionists who are off that day **if you know that you’re shorthanded.** Part of taking care of your front desk receptionist duties is **knowing when you need help to do your best work!** Busy times are never fun, **but they will subside.** Get through rush hour by **implementing the above strategies as a normal part of your front desk receptionist duties**. That way, you’ll keep clients, coworkers, and management happy, and **you’llfeel proud of the great work that you do!** [**Essential Front Desk Medical Receptionist Qualities**](https://blog.upbook.com/essential-front-desk-medical-receptionist-qualities) [**Creating Successful Dental Office Receptionist Scripts**](https://blog.upbook.com/creating-successful-dental-office-receptionist-scripts) Tags: [front desk receptionist duties](https://blog.upbook.com/topic/front-desk-receptionist-duties), [Receptionist](https://blog.upbook.com/topic/receptionist) #### Written by [Zuhaib](https://blog.upbook.com/author/z) [![UPbook](https://blog.upbook.com/hubfs/UPbook-logo-final.png "UPbook")](https://upbook.com/) #### About UPbook - [Book a Demo](https://innovate.upbook.com/upbook-demo-lp) - [Support](https://www.upbook.com/support) - [Contact](https://www.upbook.com/contact) - [Blog](https://www.upbook.com/blog/) - [About Us](https://www.upbook.com/about) - [Login](https://app.upbook.com/) #### Free Resources [Demo: UPbook Front Desk Demo](https://innovate.upbook.com/upbook-demo-lp) [Demo: UPbook Answers Demo](https://innovate.upbook.com/upbook-demo-lp-0) Copyright © 2018-2021 UPbook [Privacy Policy](https://www.upbook.com/privacy-policy)  |  [Sitemap](https://www.upbook.com/sitemap) |  [Terms of Service](https://www.upbook.com/terms-of-service) Use this little footer to reinforce your message about who you are and why people love working with you. 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