This year, many veterinary practices have moved to some form of telemedicine as the need for contactless service has arisen. Whether or not things will return to the way they remained to be seen — but telemedicine was around before the coronavirus pandemic of 2020, and it will be around after. Veterinary receptionist training for telemedicine applications is a good idea no matter what happens in the future.

It’s a situation that many veterinary practices come across: hiring receptionists who don’t have previous experience in the field. It’s usually not a huge problem, but there are a few tips and tricks to follow to make sure things go smoothly. Here are four principles to follow on veterinary receptionist training for hires with no veterinary experience:

Veterinary receptionists have a unique job—not only do they have the responsibilities of any traditional receptionist, they’re working in a field that’s highly charged with emotion. Navigating the complexities of the job requires effective veterinary receptionist training, including information on price shoppers, emergency situations, how to deal with sales calls as a receptionist, and much more. Here are some tips to follow when going about your business’s veterinary receptionist training: