---
title: Veterinary Receptionist Training for the World of Telemedicine
description: Veterinary Receptionist Training for the World of Telemedicine...Here are a few simple tips on getting your front desk up to speed on veterinary.
image: https://blog.upbook.com/hubfs/veterinary-receptionist-training-min-1.jpg
---

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# Veterinary Receptionist Training for the World of Telemedicine

![Veterinary Receptionist Training - UPbook](https://blog.upbook.com/hubfs/veterinary-receptionist-training.jpg "Veterinary Receptionist Training - UPbook")

 Mar 2, 2020 12:38:02 AM / by [Zuhaib](https://blog.upbook.com/author/z)

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This year, **many veterinary practices have moved to some form of telemedicine** as the need for contactless service has arisen. Whether or not things will return to the way they remained** to be seen** — but telemedicine was around before the coronavirus pandemic of 2020, **and it will be around after.** Veterinary receptionist training for telemedicine applications **is a good idea no matter what happens** in the future.

Here are a few simple tips on **getting your front desk up to speed on veterinary receptionist training** for telemedicine.

### **Maintain the Usual Customer Service Excellence**

Rule number one once you’ve implemented telemedicine at your practice: **maintain the customer service excellence that your clients are used to.** Luckily, your front-desk staff should already be pros at **delivering top-notch service over the phone.** Still, it’s always a good idea to bush up on this during veterinary receptionist training that covers telemedicine.

### **Develop New Scripts**

If time allows, **try developing new phone scripts** for the front-desk staff. Following a script **can make things go much more smoothly,** especially during a time when things aren’t being done like they normally are. Veterinary receptionist training should include information on following a script to **guide the customer to the appropriate resolution of the call.** It may be easiest to **adjust your existing scripts to fit the current telemedicine model.**

### **Make the Payment Structure Clear**

Keep in mind that when telemedicine is implemented, **customers won’t be able to pay via credit card or cash at the front desk** like they usually do. **Include information on payment methods in your telemedicine veterinary receptionist training** so that front-desk staff members are clear on how this will all work. For most practices, **paying over the phone via credit card** is the simplest solution.

### **Use Electronic Communication to Your Advantage**

When veterinary care is conducted largely over the phone, things can get lost in translation. **Consider using email or texting with customers** so important information doesn’t go unheard. When you’re implementing veterinary receptionist training on telemedicine, make sure to cover this area of service **so that customers fully understand their pet’s care needs.**

Unsure about implementing telemedicine? Need more information on veterinary receptionist training? **UPbook phones can help.** You can even use the service to **route customer calls to your reception team members** in their homes, and **call out from home as the clinic’s number.** Don’t delay — find out more about UPbook and UPbook phones right now.

[Tips for Veterinary Receptionist Training](https://blog.upbook.com/tips-for-veterinary-receptionist-training)

[Top 10 Veterinary Practice Management Books](https://blog.upbook.com/top-10-veterinary-practice-management-books)

[Veterinary Receptionist Training for Hires With No Veterinary Experience](https://blog.upbook.com/veterinary-receptionist-training-for-hires-with-no-veterinary-experience)

 Tags: [veterinary receptionist training](https://blog.upbook.com/topic/veterinary-receptionist-training), [Veterinary](https://blog.upbook.com/topic/veterinary)

#### Written by [Zuhaib](https://blog.upbook.com/author/z)

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