---
title: Veterinary Receptionist Training for Hires With No Veterinary Experience
description: Veterinary Receptionist Training for Hires With No Veterinary Experience...Your reception team members don’t have to experts in the veterinarian field.
image: https://blog.upbook.com/hubfs/veterinary-receptionist-training-min.jpg
---

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# Veterinary Receptionist Training for Hires With No Veterinary Experience

![Veterinary Receptionist Training - UPbook](https://blog.upbook.com/hubfs/veterinary-receptionist-training.jpg "Veterinary Receptionist Training - UPbook")

 Jan 13, 2020 4:42:42 AM / by [Zuhaib](https://blog.upbook.com/author/z)

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It’s a situation that many veterinary practices come across: hiring receptionists **who don’t have previous experience in the field.** It’s usually not a huge problem, but there are a few tips and tricks to follow to **make sure things go smoothly.** Here are **four principles to follow on veterinary receptionist training** for hires with no veterinary experience:

### **The Golden Rule of Receptionist Training**

When it comes to veterinary receptionist training, here is the golden rule for hires to follow: **if they don’t know, ask.** Should they be posed with a medical question from a client and they don’t know exactly how to respond, **the policy should always be to ask someone who knows,** whether that’s a fellow receptionist, a Tech, or a doctor.

Include this golden rule in **all of your veterinary receptionist training materials.** It’s not only important for patient health, it’s important for **your practice’s reputation and livelihood.** In the worst-case scenario, a client could **take legal action against your practice** for giving them false information or medical advice!

### **Cover the Basics**

Just because your new reception hire doesn’t have any specific veterinary medical knowledge **doesn’t mean it has to stay that way.** It’s up to you what kind of **basic medical knowledge you want to include** in your veterinary receptionist training materials.

Perhaps you’ll **have receptionists impart basic information** on vaccination schedules and preventative care, or recommendations on diet. Just make sure that nothing medical-related in your veterinary receptionist training **can prove compromising later.**

### **Focus on Customer Service**

At the end of the day, receptionists **have a broader responsibility** at your practice aside from medical advice or information. It’s their job to **provide excellent customer service** at every step of the client experience. That’s why **most of your veterinary receptionist training materials will cover customer service expectations,** not medical knowledge.

### **Consider Specialized in Veterinary Receptionist Training**

As mentioned above, it’s up to you **how much medical knowledge you would like to include** in your veterinary receptionist training. And you can take it to the next level if you so desire — **consider having your reception hires undergo specialized training** to understand the basics of veterinary care. Members of your reception team could even transition into Veterinary Assistant work and **provide you with even more flexibility** in terms of scheduling.

Your reception team members don’t have to experts in the veterinary field — **that’s why you have veterinarians and Technicians.** But structuring your veterinary receptionist training in a way that suits your needs and desires is a good way to **maximize efficiency and functionality at your practice.**

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 Tags: [Receptionist](https://blog.upbook.com/topic/receptionist), [veterinary receptionist training](https://blog.upbook.com/topic/veterinary-receptionist-training)

#### Written by [Zuhaib](https://blog.upbook.com/author/z)

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