Your practice may have the latest and greatest phone system on the market, but if your receptionist doesn’t know how to do his or her job properly, it really won’t matter much. When someone calls in, whether it’s a prospect or an existing client, the way your receptionist handles that call can make or break the outcome. If your agent(s) could use some brushing up on front desk skills, here are a few dos and don’ts to get your team pointed in the right direction.

Your veterinary receptionist is one of the most important team members in your clinic. Being careful about who you hire can save you a lot of time and aggravation down the road. And while training is certainly an option, it’s best to look for candidates that possess certain key front desk skills right off the bat and who will also be a good fit with your practice culture. To make things a bit easier, here are a few essential questions to ask during the interview process that should help you pinpoint the best candidates.

With so much technology at our fingertips today, it’s easy to forget how important talking on the phone is for a business. The veterinary industry is no exception. In fact, with the front desk being the first point of contact for a majority of your new business as well as ongoing support for your existing clientele, it’s clear that phone handling is one of biggest the keys to success. If you want your receptionist to really wow your callers, here are three essential front desk skills to establish.