---
title: Tips for Great Receptionist Phone Greetings
description: When it comes to new client appointments, not to mention appointments made by returning customers, a great greeting by your front-desk staff makes all the difference.
image: https://blog.upbook.com/hubfs/great-receptionist-phone-greetings-min.jpg
---

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# Tips for Great Receptionist Phone Greetings

![Great Receptionist Phone Greetings - UPbook](https://blog.upbook.com/hubfs/great-receptionist-phone-greetings.jpg "Great Receptionist Phone Greetings - UPbook")

 Oct 15, 2018 6:42:24 AM / by [Zuhaib](https://blog.upbook.com/author/z)

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When it comes to new client appointments, not to mention appointments made by returning customers, **a great greeting by your front-desk staff makes all the difference.** It sets the tone for a positive interaction between client and business, **making it more likely that the entire client experience is one to remember.** Here are a few tips for great receptionist phone greetings:

### Start With a Pleasantry

Receptionist phone greetings should always **begin with a pleasant statement that greets the caller in a friendly way.** “Hello” works just fine, but you can also spice things up with phrases like “good morning” or “thank you for calling.” **You might even try combining more than one phrase.**

A general rule of thumb for receptionist phone greetings: **don’t use the customer’s name if it appears on your company’s caller ID.** Clients will likely be taken off guard if the first thing they hear is, “Hello, Andrew, thank you for calling.”

### State Your Company’s Name

The next step in great receptionist phone greetings is to **clearly state the company’s name, immediately after the opening pleasantry.** Try: “Good morning, you’ve reached XYZ Company.” This is an important step because **it lets the caller know right away that they’ve reached the right place.** If they’ve dialed a wrong number, the call can be ended quickly without a lot of fuss, **saving you and your team precious time.**

### State Your Name

You’ve started with a quick pleasantry, mentioned your company’s name… **now it’s time to include your own name in great receptionist phone greetings.** Adding the personal touch of your own name is a critical step; **no customer wants to feel like they’re taking to a robot.** Once the name is introduced in your receptionist phone greetings, **the call becomes a conversation between two people**, not simply a business interaction.

### Prompt an Action

The final step in your business’s receptionist phone greetings will be a prompt from the receptionist to the caller. “How may I help you?” works in just about every situation. **This moves the interaction out of the introductory phase and into the action phase.** Now, your staff will be able to hear the caller’s concerns and address them as necessary.

**The final formula for your business’s receptionist phone greetings** will look something like this: “Good morning, you’ve reached XYZ Company. This is Sam speaking, how can I help you today?” This kind of greeting sets the tone for a **friendly, helpful interaction that goes way beyond a simple “hello.”**

[**Adding a Personalized Touch to Receptionist Responsibilities**](https://blog.upbook.com/adding-a-personalized-touch-to-receptionist-responsibilities)

[**Drafting Your Free Receptionist Training Manual**](https://blog.upbook.com/drafting-your-free-receptionist-training-manual)

 Tags: [receptionist phone greetings](https://blog.upbook.com/topic/receptionist-phone-greetings), [Receptionist](https://blog.upbook.com/topic/receptionist)

#### Written by [Zuhaib](https://blog.upbook.com/author/z)

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