--- title: The Three Foundations of Your Receptionist Training Manual description: The Three Foundations of Your Receptionist Training Manual... A big part of that is your receptionist greeting script, your receptionist training manual. image: https://blog.upbook.com/hubfs/three-foundations-of-your-receptionist-training-manual-min.jpg --- [![UPbook-logo-final](https://blog.upbook.com/hs-fs/hubfs/UPbook-logo-final.png?width=535&height=96&name=UPbook-logo-final.png "UPbook-logo-final")](https://upbook.com/) - [Blog](https://www.upbook.com/blog) - [About](https://www.upbook.com/about) - [Login](https://app.upbook.com/) # The Three Foundations of Your Receptionist Training Manual ![Receptionist Training Manual - UPbook](https://blog.upbook.com/hubfs/three-foundations-of-your-receptionist-training-manual.jpg "Receptionist Training Manual - UPbook") Dec 23, 2019 4:20:44 AM / by [Zuhaib](https://blog.upbook.com/author/z) - [Tweet](https://twitter.com/share) Are you working on building a receptionist training manual? It’s one of the **best tools your veterinary clinic can have,** both for incoming team members and foundations for **maintaining skills training** for your existing receptionist team. Get started with your receptionist training manual by **building outward from three main pillars:** your practice’s overall mission, a great greeting script, and a section on your company culture. ### **The Mission** It’s a good idea to start the receptionist training manual with a statement on your mission. **What are you trying to achieve every day** in your veterinary clinic? For some practices, it’s all about customer satisfaction. For others, it’s about **reaching as many pet owners as possible.** Whatever your mission is, **make it clear and make it strong** at the very beginning of three foundations your receptionist training manual. This way, new recruits know right away **why they’re doing what they’re doing.** ### **Greeting Script** You work hard to make sure your veterinary practice delivers the same level of **high-quality, personalized care** to each and every client. A big part of that is **your receptionist greeting script,** which should always be included in your receptionist training manual. This way, every member of your front-desk team is **delivering the same experience** to everyone who calls your practice. A great greeting script should include a **friendly initial greeting**, and then a series of prompts that **guide the caller through the conversation.** Since you may wish to revise and adjust this script over time. You might want to **consider making your receptionist training manual a virtual document,** rather than a physical one. ### **Company Culture** While new hires will get a sense of your company culture by simply spending time on the job. It’s a good idea to **outline it plainly in your receptionist training manual.** This way, everyone knows what’s expected of them and **how they will contribute to the good culture** that your business strives to maintain. It’s also **a good point of reference** for existing staff members. Your receptionist training manual can take many forms — **it all depends on the particular needs of your veterinary practice.** But building out from a few main foundations ensures that you’re covering all of your bases and **setting up new hires and existing staff in the best way possible.** [**Your Go-To Medical Receptionist Skills Checklist**](https://blog.upbook.com/your-go-to-medical-receptionist-skills-checklist) [**Managing Your Team’s Stress During COVID-19**](https://blog.upbook.com/managing-your-teams-stress-during-covid-19) Tags: [Receptionist](https://blog.upbook.com/topic/receptionist), [UPbook](https://blog.upbook.com/topic/upbook) #### Written by [Zuhaib](https://blog.upbook.com/author/z) [![UPbook](https://blog.upbook.com/hubfs/UPbook-logo-final.png "UPbook")](https://upbook.com/) #### About UPbook - [Book a Demo](https://innovate.upbook.com/upbook-demo-lp) - [Support](https://www.upbook.com/support) - [Contact](https://www.upbook.com/contact) - [Blog](https://www.upbook.com/blog/) - [About Us](https://www.upbook.com/about) - [Login](https://app.upbook.com/) #### Free Resources [Demo: UPbook Front Desk Demo](https://innovate.upbook.com/upbook-demo-lp) [Demo: UPbook Answers Demo](https://innovate.upbook.com/upbook-demo-lp-0) Copyright © 2018-2021 UPbook [Privacy Policy](https://www.upbook.com/privacy-policy)  |  [Sitemap](https://www.upbook.com/sitemap) |  [Terms of Service](https://www.upbook.com/terms-of-service) Use this little footer to reinforce your message about who you are and why people love working with you. And since this is a global module, you only have to edit it once to make the changes across every page it appears on. [Learn More](https://www.hubspot.com) - [Book a Demo](https://innovate.upbook.com/upbook-demo-lp) - [Contact](https://www.upbook.com/contact) - [About Us](https://www.upbook.com/about) - test 1-800-469-1871 [yourname@company.com](mailto:yourname@company.com) 205 N Michigan Ave Chicago, IL 60601 ```json { "@context" : "https://schema.org", "@type" : "Article", "author" : { "@type" : "Person", "name" : "Zuhaib" }, "dateModified" : "2021-01-20", "datePublished" : "2020-08-16", "description" : "The Three Foundations of Your Receptionist Training Manual... 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