If you’re in charge of training your business’s incoming reception team, or if you’re tasked with creating receptionist courses for future hires, it’s tough to know what to include. Let us help with that — here are four key components to make your course a success.
A significant portion of your receptionist’s time will be spent on the phone. A great phone training segment will make all receptionist courses relevant and effective. Include training on how to talk with customers over the phone, how to place callers on hold, how to screen calls, how to deal with difficult customers on the phone, etc.
If you’re searching online for helpful receptionist courses, skip over any that don’t include phone training. It’s something your reception team just can’t go without!
Customer Service Skills
Customer service skills are also essential for your reception team to have, so they should be included in successful receptionist courses as well. When your receptionist isn’t on the phone, he or she will be helping customers in-person at the front desk or in the waiting room. Employing an effective, friendly, and efficient receptionist at your front desk will make all the difference for a thriving, customer-centered business!
Clear Job Expectations
Do your best to find or create receptionist courses that outline clear job expectations. Certain courses are too general, and it’s always best to be as specific as possible when it comes to things like working hours and break times, work responsibilities, decorum, etc. When your course makes it crystal clear to your new hires what’s expected of them, everything runs more smoothly.
Remember: your receptionist must work well as a part of a team, even if they’re the only receptionist for your business. That’s why teamwork training is an essential part of receptionist courses! There’s nothing worse than a bad apple ruining your office environment for everyone else—other staff members and customers included.
In the teamwork segment of your receptionist courses, try including information on company culture and employee standards. Make it clear that new hires are expected to adhere to these codes of conduct, and that it helps to bring everyone together—it won’t be long before your new reception hires feel like they’re a part of the family!
It’s not easy to find great receptionist courses, much less create them from scratch. Be patient and do it right, though, and you and your business stand the best chance of success. Before you know it, you’ll have an all-star reception team and a dynamic, thriving business.
Drafting Your Free Receptionist Training Manual