As a clinic owner, practice manager, or team leader, you’re in charge of training your reception team so that your office works like a well-oiled machine. Many times, a dental office might select dental receptionist courses online to make things a little easier. The question is, how do you go about finding and choosing the right one?
Here are three quick tips for choosing dental receptionist courses online:
Know What You’re Paying For
First things first: make sure you know what you’re getting when you sign up for dental receptionist courses online. If you don’t know what you’re paying for, you’re likely to get fooled. Make sure the course has a comprehensive table of contents so that you can see what topics are covered — take some time to think about whether or not those topics are relevant for your front desk staff.
Make sure you’re aware of going in whether or not the receptionist course offers a certification or some other kind of recognition upon completion. This is a great incentive for your front desk team members — otherwise, they’re just completing the course because you’ve told them they have to! Certifications or awards that team members can take with them, even after they’ve left your organization, is an important component in dental receptionist courses online.
Ask Your Staff
Something we often forget about when choosing dental receptionist courses online is who it’s impacting the most: the staff members themselves. That’s why it’s always a good idea to ask your current staff members what they think they would have liked when signing on with your office. If existing staff will also be taking the course, see what topics they would like covered. Being open and transparent with your staff will pay dividends once they actually go through the course themselves!
Making the choice between multiple dental receptionist courses online is never easy. But by doing your research, considering the payoff, and including your staff in the decision, you stand the best chance of choosing the course that works best for you and your dental office. Good luck!