---
title: Make the Most of Your Veterinary Receptionist Training
description: Make the Most of Your Veterinary Receptionist Training...Here are three ways to make the most of your practice’s veterinary receptionist training efforts.
image: https://blog.upbook.com/hubfs/make-the-most-of-your-veterinary-receptionist-training-min.jpg
---

[![UPbook-logo-final](https://blog.upbook.com/hs-fs/hubfs/UPbook-logo-final.png?width=535&height=96&name=UPbook-logo-final.png "UPbook-logo-final")](https://upbook.com/)

- [Blog](https://www.upbook.com/blog)
- [About](https://www.upbook.com/about)
- [Login](https://app.upbook.com/)

# Make the Most of Your Veterinary Receptionist Training

![How do I become a good dental receptionist? - UPbook](https://blog.upbook.com/hubfs/make-the-most-of-your-veterinary-receptionist-training.jpg "How do I become a good dental receptionist? - UPbook")

 Sep 9, 2019 1:27:45 AM / by [Zuhaib](https://blog.upbook.com/author/z)

- [Tweet](https://twitter.com/share)

Overseeing veterinary receptionist training at your clinic **is no easy task.** Whether you’re **training a brand-new receptionist** or cross-training an employee in an area that’s new to them, you want that person to **turn into the most dynamic, helpful, and effective front-desk team member** that they possibly can be.

Here are three ways to **make the most of your practice’s veterinary receptionist training** **efforts:**

### **Focus on New Clients vs. Existing Clients**

There’s a big difference between **an individual calling your practice for the very first time** and an existing customer calling to get their pet looked at again. In your veterinary receptionist training efforts, **make sure to highlight these differences** and make it clear how the front-desk staff should approach each. **The new client must be WOWed** at every turn, while the existing customer **should be welcomed back like an old friend.**

### **Role Play Among the Team**

Role-playing has been proven, time and time again, to be **a very effective method for veterinary receptionist training.** You can run through all kinds of scenarios in real-time — price shoppers, angry or frustrated customers, new clients, emergency situations, etc. — simply by having one team member play the receptionist role **and the others play the role of the client.**

We recommending incorporate role-playing scenarios into your veterinary receptionist training right away. **You can even give your existing front-desk staff a refresher** using this great technique.

### **Push the Emotional Connection**

Your front-desk team members aren’t salespeople. But they are the part of your team that **introduces your clientele to certain deals or promotions** that your practice is running. That’s why **imparting the importance of the emotional connection** is such a key part of your business’s veterinary receptionist training. When your team members can make that personal connection with the client, **the appointment is that much more likely to be secured.**

By making the most of your veterinary receptionist training, you’ll turn out **high-quality, skilled reception team members that your clientele will love.** What better way to drum up a new business and **satisfy your existing customers** at the same time?

[Route Calls Away From Your Veterinary Front Desk](https://blog.upbook.com/route-calls-away-from-your-veterinary-front-desk)

[Veterinary TeleMedicine - a kiss of death or the only way forward?](https://blog.upbook.com/veterinary-telemedicine-for-free)

[5 Veterinary Receptionist Interview Questions to Assess Front Desk Skills](https://blog.upbook.com/5-veterinary-receptionist-interview-questions-to-assess-front-desk-skills)

 Tags: [Medical Receptionist](https://blog.upbook.com/topic/medical-receptionist), [UPbook](https://blog.upbook.com/topic/upbook)

#### Written by [Zuhaib](https://blog.upbook.com/author/z)

[![UPbook](https://blog.upbook.com/hubfs/UPbook-logo-final.png "UPbook")](https://upbook.com/)

#### About UPbook

- [Book a Demo](https://innovate.upbook.com/upbook-demo-lp)
- [Support](https://www.upbook.com/support)
- [Contact](https://www.upbook.com/contact)
- [Blog](https://www.upbook.com/blog/)
- [About Us](https://www.upbook.com/about)
- [Login](https://app.upbook.com/)

#### Free Resources

[Demo: UPbook Front Desk Demo](https://innovate.upbook.com/upbook-demo-lp)

[Demo: UPbook Answers Demo](https://innovate.upbook.com/upbook-demo-lp-0)

Copyright © 2018-2021 UPbook   
[Privacy Policy](https://www.upbook.com/privacy-policy)  |  [Sitemap](https://www.upbook.com/sitemap) |  [Terms of Service](https://www.upbook.com/terms-of-service)

Use this little footer to reinforce your message about who you are and why people love working with you. And since this is a global module, you only have to edit it once to make the changes across every page it appears on.

[Learn More](https://www.hubspot.com)

- [Book a Demo](https://innovate.upbook.com/upbook-demo-lp)
- [Contact](https://www.upbook.com/contact)
- [About Us](https://www.upbook.com/about)
- test

 1-800-469-1871

[yourname@company.com](mailto:yourname@company.com)

 205 N Michigan Ave  
 Chicago, IL 60601

```json
{
  "@context" : "https://schema.org",
  "@type" : "Article",
  "author" : {
    "@type" : "Person",
    "name" : "Zuhaib"
  },
  "dateModified" : "2021-02-01",
  "datePublished" : "2020-08-20",
  "description" : "Make the Most of Your Veterinary Receptionist Training...Here are three ways to make the most of your practice’s veterinary receptionist training efforts.",
  "headline" : "Make the Most of Your Veterinary Receptionist Training",
  "image" : "https://blog.upbook.com/hubfs/make-the-most-of-your-veterinary-receptionist-training.jpg",
  "mainEntityOfPage" : {
    "@id" : "https://blog.upbook.com/make-the-most-of-your-veterinary-receptionist-training",
    "@type" : "WebPage"
  },
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "url" : "https://www.upbook.com/hubfs/upbook-telemedicine.jpg"
    },
    "name" : "UPbook"
  }
}
```

```json
{
  "@context" : "https://schema.org",
  "@type" : "Organization",
  "alternateName" : "UPbook Telemedicine Software",
  "contactPoint" : {
    "@type" : "ContactPoint",
    "areaServed" : "US",
    "availableLanguage" : "en",
    "contactType" : "customer service",
    "telephone" : "(888) 700-1902"
  },
  "logo" : "https://www.upbook.com/hubfs/upbook-telemedicine.jpg",
  "name" : "UPbook",
  "sameAs" : "https://www.upbook.com/",
  "url" : "https://www.upbook.com/"
}
```

```json
{
  "@context" : "https://schema.org/",
  "@type" : "WebSite",
  "name" : "UPbook Telemedicine Software",
  "potentialAction" : {
    "@type" : "SearchAction",
    "query-input" : "required name=search_term_string",
    "target" : "https://www.upbook.com/search?q={search_term_string}"
  },
  "url" : "https://www.upbook.com/"
}
```

```json
{
  "@context" : "https://schema.org/",
  "@type" : "BreadcrumbList",
  "itemListElement" : [ {
    "@type" : "ListItem",
    "item" : "https://www.upbook.com/",
    "name" : "UPbook Telemedicine Software",
    "position" : 1
  }, {
    "@type" : "ListItem",
    "item" : "https://blog.upbook.com/make-the-most-of-your-veterinary-receptionist-training",
    "name" : "Make the Most of Your Veterinary Receptionist Training",
    "position" : 2
  } ]
}
```