Are you in the market for a high-quality training tool for your front-desk team? You’ll want to search for veterinary receptionist courses that cover all the bases and turn out competent, skilled, and effective professionals. From there, your entire business can prosper!
Here’s what to look for when evaluating veterinary receptionist courses that work for your needs:
Proper etiquette is a must-have for any front-desk employee, a veterinary receptionist included. This involves in-person etiquette, to be used with customers visiting your business’s physical location, as well as phone etiquette for new-client calls and returning customers phoning about securing an appointment. Veterinary receptionist courses should devote plenty of time to this core component of receptionist responsibility.
Forward-booking simply means to secure a customer’s next appointment before they’ve left their current one. It’s a game-changer for your business’s scheduling and revenue streams, so it must be included as a part of training in veterinary receptionist courses.
A prompt to forward-book another appointment should also be a part of any receptionist script, to be discussed below.
The most effective and efficient front desks follow a receptionist script. This ensures that each and every caller gets the same quality experience, regardless of who answers the phone or what kind of issue needs solving. When shopping around for veterinary receptionist courses, make a point to find one that covers scripting for the front desk.
Ultimately, it’s up to you what your business’s front-desk script looks like. The training on the part of veterinary receptionist courses is simply to acquaint your staff with following a script to achieve maximum results. The content is up to you!
Basic Medical Knowledge
Most veterinary clinics benefit from having a front-desk team armed with basic medical knowledge to support the technicians and veterinarians. Even if receptionists never help in the exam rooms, a basic medical knowledge is helpful when speaking with pet owners. Choose veterinary receptionist courses with at least a beginner’s section on veterinary medicine basics.
Before starting your search for veterinary receptionist courses, make a list of what you’re looking for. From a receptionist script to a section on forward-booking policies, the training platform that you choose will make the difference between a struggling company and a thriving practice!
The Three Foundations of Your Receptionist Training Manual