--- title: Receptionist Duties and Responsibilities You May Not Have Considered description: Receptionist Duties and Responsibilities You May Not Have Considered... It depends on the clinic, but sometimes reception teams are responsible for inventory. image: https://blog.upbook.com/hubfs/receptionist-duties-and-responsibilities-you-may-not-have-considered-min.jpg --- [![UPbook-logo-final](https://blog.upbook.com/hs-fs/hubfs/UPbook-logo-final.png?width=535&height=96&name=UPbook-logo-final.png "UPbook-logo-final")](https://upbook.com/) - [Blog](https://www.upbook.com/blog) - [About](https://www.upbook.com/about) - [Login](https://app.upbook.com/) # Receptionist Duties and Responsibilities You May Not Have Considered ![Receptionist Duties - UPbook](https://blog.upbook.com/hubfs/receptionist-duties-and-responsibilities-you-may-not-have-considered.jpg "Receptionist Duties - UPbook") Nov 11, 2019 2:21:50 AM / by [Zuhaib](https://blog.upbook.com/author/z) - [Tweet](https://twitter.com/share) Whether you’re a **receptionist** **about to start a new job in the veterinary sector**, or you’re a practice manager putting together a job description for front-desk staff, it’s important to realize that **reception duty and responsibilities go far beyond the basics.** Yes, answering phones, checking patients in and out, and managing records are part of it… **but there’s also a lot more** that you might not have considered. ### **Working on Inventory** It depends on the clinic, but **sometimes reception team members are responsible for inventory.** And if your clinic isn’t already doing it this way, it’s worth considering — after all, receptionists can easily get a tally from their other team members **to learn what the clinic needs and when.** Consider including inventory training in your receptionist onboarding. ### **Maintaining Order in the Waiting Room** While the doctors and technicians are busy in the exam rooms, the reception staff are the ones **responsible for keeping things in order in the waiting room.** So, managing clients and keeping tensions at a minimum is one of those receptionist duties and responsibilities **that you can’t always put in the job description.** But it’s an important skill for your front-desk team members to have. Remember that **veterinary medicine is an emotional business**, so clients’ moods and emotions might run high. Having staff members that are **adept at managing those emotions** is a great boon to your business. ### **Being a Shoulder to Lean On** As we’ve seen, veterinary medicine can be emotional. Our loved ones are involved, after all, **even if they have four legs instead of two.** Sometimes, clients are going through some of the worst times of their lives, **right there in your office** — having a receptionist who is sympathetic is a key part of important receptionist duties and responsibilities that might go overlooked. Consider **adding a bit of training in your manuals or courses** to cover acting as a sympathetic ear or a shoulder to lean on. It’s those personal touches that set your practice apart! And **it’s those more abstract receptionist duties and responsibilities** that make your team members all-stars. ### **Helping Out Whenever Needed** In practices all over the country, **receptionists don’t just stay chained to the front desk.** They jump in to help wherever they’re needed — in the exam rooms, the surgical ward, and the kennel. **Cross-training is a great thing to include** when discussing key receptionist duties and responsibilities. It will make every staff member better. Don’t overlook these **key aspects of your front-desk staff members’ jobs.** Receptionist duties and responsibilities go far beyond answering the phone and checking in patients. When you recognize that, **you’re making your business better!** [**Overseeing Dental Receptionist Duties as a Manager**](https://blog.upbook.com/overseeing-dental-receptionist-duties-as-a-manager) [**Tips for Great Receptionist Phone Greetings**](https://blog.upbook.com/tips-for-great-receptionist-phone-greetings) Tags: [Receptionist](https://blog.upbook.com/topic/receptionist), [UPbook](https://blog.upbook.com/topic/upbook) #### Written by [Zuhaib](https://blog.upbook.com/author/z) [![UPbook](https://blog.upbook.com/hubfs/UPbook-logo-final.png "UPbook")](https://upbook.com/) #### About UPbook - [Book a Demo](https://innovate.upbook.com/upbook-demo-lp) - [Support](https://www.upbook.com/support) - [Contact](https://www.upbook.com/contact) - [Blog](https://www.upbook.com/blog/) - [About Us](https://www.upbook.com/about) - [Login](https://app.upbook.com/) #### Free Resources [Demo: UPbook Front Desk Demo](https://innovate.upbook.com/upbook-demo-lp) [Demo: UPbook Answers Demo](https://innovate.upbook.com/upbook-demo-lp-0) Copyright © 2018-2021 UPbook [Privacy Policy](https://www.upbook.com/privacy-policy)  |  [Sitemap](https://www.upbook.com/sitemap) |  [Terms of Service](https://www.upbook.com/terms-of-service) Use this little footer to reinforce your message about who you are and why people love working with you. 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