---
title: Improving Your Practice’s Receptionist Phone Greetings
description: Improving Your Practice’s Receptionist Phone Greetings...Consider for a moment the arc of an average client’s interaction with your practice.
image: https://blog.upbook.com/hubfs/improving-your-practices-receptionist-phone-greetings-min.jpg
---

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# Improving Your Practice’s Receptionist Phone Greetings

![What should a receptionist say when answering the phone? - UPbook](https://blog.upbook.com/hubfs/improving-your-practices-receptionist-phone-greetings.jpg "What should a receptionist say when answering the phone? - UPbook")

 Nov 4, 2019 2:43:18 AM / by [Zuhaib](https://blog.upbook.com/author/z)

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Consider for a moment **the** **arc of an average client’s interaction** with your practice's. The arc begins with the customer’s need. To start getting that need solved, they call your practice's. **The** **voice of the receptionist is** **the first thing they hear** — that’s why receptionist phone greetings are so important. Let’s take a look at **four easy ways to improve your veterinary clinic’s greetings** at the front desk:

### **Make it Personal**

What bonds clients to your clinic is the **personal interactions that they experience.** Those interactions help clients to associate positivity with your practice, ultimately making it **more likely that they become a repeat customer.**

Receptionist phone greetings should be made as personal as possible to facilitate that bonding experience. That means **using the client’s name and their pet’s name frequently.** It’s also about the receptionist telling the client their own name — that helps to **put a face to the practice** and lets the customer know that they’re talking with a real person who has their best interests at heart.

### **Don’t Oversell**

When receptionist phone greetings **get too marketing-heavy,** with the receptionist trying to upsell the client at every turn, the likelihood of **closing on that appointment goes down.** Customers don’t want to feel that they’re being tricked into spending more of their hard-earned money. As a general rule, **don’t upsell more than once during receptionist phone greetings,** unless another additional service or product would be important to the pet’s health.

### **Slow It Down**

Often, when our receptionists are doing their best to follow a script and hit all the necessary points that go into great receptionist phone greetings, **they tend to start talking fast.**

Remind your reception team to slow it down — clients respond much better to calm, controlled, helpful receptionists than frantic, over-the-top front desk employees. It definitely pays to take a breath and slow down during receptionist phone greetings!

### **Confirm the Details, Every Time**

At the end of the phone call, **the client’s appointment details should be confirmed,** each and every time. That includes the appointment time, pet name, client name, and the services to be rendered. It’s also a good idea for the receptionist to **repeat their own name at least once** as a way of wrapping up receptionist phone greetings.

Implementing and sticking with just a few simple methods like these can really **boost the performance of your front-desk** receptionist phone greetings. That translates directly into **more satisfied clients and therefore more appointments** on the books.

[You Do Not Want To Miss This Offer](https://blog.upbook.com/you-do-not-want-to-miss-this-offer)

[How Receptionist Courses Improve Your Practice’s Bottom Line](https://blog.upbook.com/how-receptionist-courses-improve-your-practices-bottom-line)

 Tags: [Receptionist](https://blog.upbook.com/topic/receptionist), [UPbook](https://blog.upbook.com/topic/upbook)

#### Written by [Zuhaib](https://blog.upbook.com/author/z)

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