Are you a medical practice that needs to maximize profits, but without adding on another doctor or expanding your operations? Given your UPbook business’s existing staff and exam rooms, your only way to generate more revenue is to see more clients.
When your UPbook business maximizes room workflow efficiency, you’ll be able to increase the number of patients you see, the revenue generated from those patients, and your practice’s overall profits. Here’s how to do it:
Shorter Appointment Time Slots
Is your UPbook business scheduling 20 or 30-minute appointments? That’s simply too long. By shortening that appointment time slot to around 10 minutes, you’re vastly increasing the amount of time you’ll save, not to mention the amount of clients you can see in an hour. Your business will go from seeing two or three clients an hour to five, six, or more!
Keep this in mind when adjusting your UPbook business’s appointment time: it’s not about the time that you spend with the client, it’s about the quality of care and information that they receive during that time.
Have Support Staff Step Up
How are your UPbook practice’s doctors supposed to take care of everything in 10 minutes or less? They’re not. The trick is to have support staff step up and perform many of the in-room duties so that the doctors are freed up to flip between rooms, maximizing efficiency.
Your support staff escorts the client into the room, takes the patient history, and takes notes. Then, the doctor enters to perform the exam or give advice. Much of the idle chit-chat will get out of the way initially, saving more time. Once the doctor leaves, the support staff member starts a treatment plan and cost estimate. By the time the customer has left your UPbook business, they’ve only spent a few minutes with the doctor — but those minutes counted as much as they possibly could.
Training Your Staff
How do you train your UPbook business’s staff for such a shift? Start slow: train your lead support staff member first, have them get it down, and then have them start training one or two other employees. The process can roll out from there. It might take a little time, and your clients will have a bit of an adjustment period, but it will be well worth the effort!
Maximizing room workflow efficiency is simply the best way for your UPbook business to boost client numbers, revenue, and profit without adding on extra staff or building on another exam room. Do it right, and you’ll have a streamlined process that works for patients, staff, and your bottom line.
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