The great benefit of a receptionist greeting script is that it provides each and every one of your customers with the same quality experience when they call your business. Do it right, and your practice’s front desk will work like a well-oiled machine, bringing in a steady stream of new customers that does wonders for your revenue numbers.
Here are three quick tips on building your receptionist greeting script the right way:
Start Simple
When you sit down to create your practice’s receptionist greeting script, start simple. Build the basics first, like a simple greeting that will be the start of every call. Something like “Hello, you’ve reached ABC Animal Hospital. This is Sam speaking, how can I help you today?” will work in almost every case.
Now, you can start listing the major reasons that clients call your practice: checkups, vaccinations, medication refills, questions, etc. and start building out your team’s ideal responses to those queries. By now, your receptionist greeting script is really starting to take shape.
Add Contingencies
Of course, ten different customers will approach the same situation in ten different ways. That’s why it’s important to make all questions as “yes” or “no” oriented as you can — you’re guiding those customers through your receptionist greeting script to a conclusion that’s agreeable for everyone. Try to think of all the possible ways that a particular conversation could go, and add contingencies to your receptionist greeting script to take care of those scenarios.
Role-Play the Script
When your receptionist greeting script is finished, it’s time to put it into action. Before you introduce it to the front desk and your customers, though, try role-playing it with your team. It’s a tried-and-true method that can help you with the final edits before you make the script live at the front desk. Work through all of your practice’s most common customer scenarios, exploring contingencies as you go, in order to make the most comprehensive, effective, and accurate receptionist greeting script that you can. It’s well worth the time and effort!
Creating a receptionist greeting script that’s perfectly tailored to your veterinary practice and your customers will result in a smooth, helpful interaction during each and every front desk call. What does your business have to lose? Get started today to reap the benefits.
