--- title: Building a Medical Receptionist Training Manual description: As your business grows, you’ll want a medical receptionist training manual put in place to quickly get new hires up to speed. Of course, this kind of task is easier said than done! image: https://blog.upbook.com/hubfs/medical-receptionist-training-manual-min.jpg --- [![UPbook-logo-final](https://blog.upbook.com/hs-fs/hubfs/UPbook-logo-final.png?width=535&height=96&name=UPbook-logo-final.png "UPbook-logo-final")](https://upbook.com/) - [Blog](https://www.upbook.com/blog) - [About](https://www.upbook.com/about) - [Login](https://app.upbook.com/) # Building a Medical Receptionist Training Manual ![Medical Receptionist Training Manual - UPbook](https://blog.upbook.com/hubfs/medical-receptionist-training-manual.jpg "Medical Receptionist Training Manual - UPbook") Nov 12, 2018 5:17:47 AM / by [Zuhaib](https://blog.upbook.com/author/z) - [Tweet](https://twitter.com/share) As your business grows, you’ll want a **medical receptionist training manual put in place to** **quickly get new hires up to speed.** Of course, this kind of task is easier said than done! It’s all about **breaking the manual down into the specific chunks** that you want receptionists to focus on. Let’s take a look at one possible way of laying out your business’s medical receptionist training manual. ### Part 1: Personal Skills Your company’s receptionists are the face of your business—quite literally. **That’s why in-person interaction is so important**, and why personal skills must be included in your medical receptionist training manual. Create a section on body language; **a simple smile makes all the difference at the front desk.** Include a segment on dealing with difficult customers, a situation that staff are sure to run into eventually. ### Part 2: Phone Etiquette A large portion of your receptionists’ time **will be spent on the phone.** As such, a section on proper phone etiquette is an essential part of any medical receptionist training manual. Include reminders to **always use a friendly tone**; only put callers on hold when absolutely necessary**, and only for a few minutes at most**; and always **encourage a scheduled appointment** at the end of the call. ### Part 3: Administrative Skills Another part of the receptionist workflow, and therefore your medical receptionist training manual, involves administrative tasks. In addition to the basics like **filing, printing, faxing, and invoicing,** a medical receptionist will need to be familiar with things like **insurance, co-pays, patient histories, medical records, and more.** Include this information in your medical receptionist training manual, and your new hires will be **starting off on the right foot every time.** ### Part 4: Medical Knowledge Training Medical receptionists might pass along actual medical knowledge or advice to customers; it’s up to you how much medical training you want your receptionists to receive. **Whether it’s only covering the basics or getting more involved with specific medical procedures or medications**, you’re able to include this information in your medical receptionist training manual so that **new hires receive the exact knowledge that you want them to know.** Remember: this is only one option for your medical receptionist training manual. Use whatever method works best for your business’s needs—it’s the best way to **create an all-star front-desk team that gets results for your business day in and day out.** [**Tips for Creating Your Front Desk Receptionist Training Manual**](https://blog.upbook.com/tips-for-creating-your-front-desk-receptionist-training-manual) [**The Three Foundations of Your Receptionist Training Manual**](https://blog.upbook.com/the-three-foundations-of-your-receptionist-training-manual) Tags: [Medical Receptionist](https://blog.upbook.com/topic/medical-receptionist), [medical receptionist training manual](https://blog.upbook.com/topic/medical-receptionist-training-manual) #### Written by [Zuhaib](https://blog.upbook.com/author/z) [![UPbook](https://blog.upbook.com/hubfs/UPbook-logo-final.png "UPbook")](https://upbook.com/) #### About UPbook - [Book a Demo](https://innovate.upbook.com/upbook-demo-lp) - [Support](https://www.upbook.com/support) - [Contact](https://www.upbook.com/contact) - [Blog](https://www.upbook.com/blog/) - [About Us](https://www.upbook.com/about) - [Login](https://app.upbook.com/) #### Free Resources [Demo: UPbook Front Desk Demo](https://innovate.upbook.com/upbook-demo-lp) [Demo: UPbook Answers Demo](https://innovate.upbook.com/upbook-demo-lp-0) Copyright © 2018-2021 UPbook [Privacy Policy](https://www.upbook.com/privacy-policy)  |  [Sitemap](https://www.upbook.com/sitemap) |  [Terms of Service](https://www.upbook.com/terms-of-service) Use this little footer to reinforce your message about who you are and why people love working with you. And since this is a global module, you only have to edit it once to make the changes across every page it appears on. [Learn More](https://www.hubspot.com) - [Book a Demo](https://innovate.upbook.com/upbook-demo-lp) - [Contact](https://www.upbook.com/contact) - [About Us](https://www.upbook.com/about) - test 1-800-469-1871 [yourname@company.com](mailto:yourname@company.com) 205 N Michigan Ave Chicago, IL 60601 ```json { "@context" : "https://schema.org", "@type" : "Article", "author" : { "@type" : "Person", "name" : "Zuhaib" }, "dateModified" : "2020-12-26", "datePublished" : "2020-09-02", "description" : "As your business grows, you’ll want a medical receptionist training manual put in place to quickly get new hires up to speed. 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