Whether you’re in charge of hiring receptionists for a hotel operation or you’re looking to get into the field of hotel reception yourself, there are a few important qualities of a good receptionist in a hotel that you just can’t go without. Let’s take a look at five characteristics that will get you started on the right path:
When guests arrive at your hotel, the receptionist is likely the first person they’re going to interact with. That’s why a welcoming disposition and a smiling, friendly face is extremely important. Think about what message you want to send to guests with your reception team! A great attitude will set the stage for the guest’s entire stay, and that’s why it’s at the top of our list of important qualities of a good receptionist in a hotel.
While there can be slow periods and busy periods during any workday, it’s imperative that a reception candidate has the ability to multitask. Multitasking is one of the most important qualities of a good receptionist in a hotel because the employee might be responsible for checking guests in, answering phones, providing guests with information, and dealing with requests or complaints all at the same time.
Remember: a large percentage of a hotel receptionist’s work will be done over the phone. Great phone skills are another of the most crucial qualities of a good receptionist in a hotel! Receptionists will be taking outside calls from customers inquiring about booking, and they’ll be responsible for directing calls from current guests to other areas of the hotel, like housekeeping or the restaurant and bar.
Some hotel guests are pickier than others. That means that no matter how great your hotel is, someone will be complaining! One of the most important qualities of a good receptionist in a hotel is the ability to problem-solve when a guest complains. It’s crucial that a hotel receptionist remain calm and collected, even if a guest is upset or angry, so that they can go about solving the problem quickly and without disturbing other guests.
Knowledge about the area your hotel is located in is another great asset to have when considering qualities of a good receptionist in a hotel. After all, guests will undoubtedly be inquiring about restaurants, attractions, landmarks, museums, and other notable spots in your locality!
When you take the time to consider the most important qualities of a good receptionist in a hotel, you’ll be making the right choice not only for your business, but for your guests. That’s what running a successful hotel is really all about!