Make no mistake: your front-desk team is critical to the functionality and success of your entire veterinary practice. And it boils down to their actions on a day-to-day basis. That’s why looking for the right receptionist skills and qualities during the hiring process is so important.

Are you tasked with creating a training manual for new front-desk hires? It’s a big job, but one that will streamline the onboarding and training process and make everyone’s life a lot easier. It’s important to avoid the pitfalls associated with building a receptionist training manual — follow these tips, and you’ll be able to create a document that serves your business well for years to come.

Receptionists can be found in almost any industry, from medical offices to insurance agencies. Are you in the market for a new front desk-hire? Here are five receptionist skills and qualities to look for when interviewing candidates.