We’re in a fascinating time at the moment with so many new regulations and procedures due to COVID. You and your team are probably more exhausted than ever, and you’re likely running short-staffed regardless of the amount of patients you’re seeing. This is a slippery slope that can cause your team to suffer from burnout. Plus, if you’re a woman physician, unfortunately you are more prone to suffering from burnout.
Topics: covid, front desk staff, Front Desk, Tips, UPbook
If a potential client calls your business and has a bad experience over the phone, what’s the chance that they’ll wind up becoming a customer who actually pays for your services? You guessed it—almost zero! The importance of creating a positive experience over the phone cannot be overstated. Here are a few ways to make absolutely sure that your front desk staff is cultivating a great experience every time they pick up the phone:
Topics: Phone Etiquette, front desk staff
We’re in a fascinating time at the moment with so many new regulations and procedures due to COVID. You and your team are probably more exhausted than ever, and you’re likely running short-staffed regardless of the amount of patients you’re seeing. This is a slippery slope that can cause your team to suffer from burnout. Plus, if you’re a woman physician, unfortunately you are more prone to suffering from burnout.
If a potential client calls your business and has a bad experience over the phone, what’s the chance that they’ll wind up becoming a customer who actually pays for your services? You guessed it—almost zero! The importance of creating a positive experience over the phone cannot be overstated. Here are a few ways to make absolutely sure that your front desk staff is cultivating a great experience every time they pick up the phone:
