When we talk about veterinary practices, they often require specific features with respect to management solutions. 

As a practice owner or manager, you know what goals and expectations you have for your veterinary receptionist. But do you really know what goes into accomplishing all of those things? Successful front desk management is about much more than just answering the phone and greeting clients. It’s about incredible organization, unwavering positivity and impeccable service. To gain a better perspective of what your receptionist actually does all day, here’s a little view from the other side of the desk.

Your receptionist can do wonders for helping your practice succeed and grow, but only if he or she is saying the right things. A big component of front desk management is knowing not only how to answer the phone and deal with clients, but also knowing what not to do. Let’s take a look at some of the common mistakes veterinary front desk agents make and how to correct or avoid them in your own practice.