Enter any medical office—a hospital, emergency care facility, dental clinic, doctor’s office, veterinary office, etc.—and the first person you’ll see and talk to is the receptionist. That’s why medical receptionist duties play a key role in the success of your business. It’s about more than just presenting a friendly face (although that is important, too!). Read on to learn about the essential medical receptionist duties and how they affect your business’s bottom line.
Much of your medical receptionists’ work will occur on the phone. New client calls, existing customer calls, inquiring patients… the list goes on and on. It’s very important that your team of receptionists have critical phone skills. If your medical office could use a boost in the phone skills department, it’s time to act; it’s a critical part of medical receptionist duties! It may be most effective to write a script for medical receptionist teams, allowing for consistent, quality communication during every phone call.
Customer Service Skills
Customer service skills are also essential in the world of medical receptionist duties, both for phone calls and in-person interactions at the office. In the medical world, customer service can take on a whole new level, as staff members may be dealing with customers who are suffering emotionally, are frustrated, or are even in physical pain. Part of standard medical receptionist duties is knowing how to best navigate situations with these clients—your reception team should be trained to act as a comforting, calming presence during times of high stress.
Of course, part of being a receptionist in any office requires good clerical skills. Filing paperwork, scheduling and modifying appointments, taking insurance information, organizing files, faxing and scanning, bookkeeping and basic accounting, and much more are all key parts of medical receptionist duties! Front desk staff must be highly organized, detail-oriented, and motivated people who can perform multiple tasks at once and excel under pressure.
Put the right practices to work today for the betterment of your business. Whether it’s creating a script for medical receptionist staff members, coaching on phone skills or customer service basics, or going over essential clerical duties to tighten up your entire office, taking a second look at medical receptionist duties is a great idea for any medical office!